Here we answer the most frequently asked questions about our online store.
How much are the shipping costs?
The shipping costs including VAT are € 3.90 within Germany and € 6.90 for all other European countries. For consignments to Switzerland and France we charge € 9.50.
We offer free shipping within Germany from € 50.
How much time does it take to deliver my order?
Delivery within Germany takes two to three days. Deliveries abroad require four to six days.
What shipping provider do you use?
All deliveries are handled by Deutsche Post / DHL.
In which countries do you deliver?
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom.
Which payment methods are available?
You can choose from bank transfer, PayPal, credit card, Sofortüberweisung (in Germany, Austria, Switzerland, Italy, Belgium and the Netherlands), cash on delivery (in Germany, plus COD charge of € 5,90) and payment by invoice (in Germany).
Can I order by telephone?
We are happy to take your order by phone. You can reach us Monday - Friday from 9:00 - 17:00 under the following number: +49 (0)89 41 61 08 92.
Can I place my order via email or fax?
We are happy to receive your order via email or fax. Simply use the following e-mail address: firstname.lastname@example.org or send us a fax to +49 (0)89 41 61 08 92-9.
Can I shop locally?
Visit us at Terra Elements Store Munich, Schellingstraße 48. Opening Hours: Tuesday - Saturday, 11.00 - 19.00. We love meeting you!