Help
Here we answer the most frequently asked questions about our online store.
How much are the shipping costs?
The shipping costs including VAT are € 3.99 within Germany and € 9.90 for Switzerland and all other EU countries. For consignments to Austria and France we charge € 8.50. The shipping costs for delivery to all other countries are € 15.90.
We offer free shipping within Germany from € 60 and to Austria and France from € 100.
How much time does it take to deliver my order?
Delivery within Germany takes two to three days. Deliveries abroad require four to six days.
What shipping provider do you use?
All deliveries are handled by Deutsche Post / DHL.
In which countries do you deliver?
Albania, Algeria, Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Israel, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Morocco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, United Kingdom.
Which payment methods are available?
You can choose from bank transfer, PayPal, credit card and payment by invoice (in Germany and Austria).
Can I order by telephone?
We are happy to take your order by phone. You can reach us Monday - Friday from 10:00 - 16:00 under the following number: +49 (0)89 41 61 08 92.
Can I place my order via email?
We are happy to receive your order via email. Simply use the following e-mail address: info@terraelements.de.
Can I shop locally?
Visit us at Terra Elements Store Munich, Schellingstraße 48. Opening Hours: Wednesday, Thursday and Saturday, 12.00 - 18.00. We love meeting you!